State of Business magazine, fall 2009
  vol. XXI no. 2
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FALL 2009 CONTENTS
Dean's Letter
Connected Capitalism
Good Will, Good Biz
Biz on the Brink
Philanthrocapitalism
Bill Curry's Lessons
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DEPARTMENTS
The Pulse
In the News
Faces
First Person
Rajeev Reports
The Last Word
State of Business Information

Beyond the Bottom Line

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Adaptive strategies

It’s never been easy to be a CEO, says Isdell. In every era, business leaders are called on to make difficult decisions on less than full knowledge.

'We have always felt that people do business with their friends. It is very important to speak the other person's langugage in order to truly understand their position and develop a meaningful relationship. Our people represent 25 nationalities and 29 languages.'

However, in the aftermath of the deepest recession since the Great Depression, business leaders today are under extraordinary pressure. “Unfortunately, the people who have the biggest ability to make a difference have seen their reputations plummet,” Isdell says, “but I’d encourage them to refrain from falling back into an isolationist mode and to improve their images by stepping forward.”

'The world doesn't work that smoothly. The quarterly scorecard is too short term. We need to look long term.'
He knows that the ideas underpinning connected capitalism will sound too esoteric to some leaders with an eye focused on reporting quarterly earnings, but he believes that putting values first and making these connections will indeed lead to real long-term, sustainable benefits. “I have a problem with evaluating a company by the reports of analysts in this or that quarter,” Isdell says. “The world doesn’t work that smoothly. The quarterly scorecard is too short term. We need to look at the long term.”

Neville Isdell stands with Coca-Cola employees in front of a line of bottled beverages.

In considering the next move for business at a time of great evolution, Isdell is looking larger than costs. Connected capitalism may be difficult to quantify in dollars and cents. However, based on many decades of business experience, Isdell believes it is the way forward.

In times of economic crisis like now, connected capitalism may seem unaffordable, but Isdell says we can’t afford not to pursue it. He has a new answer to Friedman’s question: “Do corporate executives, provided they stay within the law, have responsibilities in their business activities other than to make as much money for their stockholders as possible?” Yes, they do.

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