MBA/MHA Competency Model

The Institute of Health Administration, in compliance with our accrediting body (Commission on Accreditation of Health Management Education, CAHME), has developed a set of competencies that define the set of knowledge, skills and abilities students should possess upon completion of the MBA/MHA degree program at Georgia State University. These 20 competencies fall into four domains. Each competency has a number of dimensions that can be measured or assessed to determine if they have been attained. Most of the dimensions are measured at the course level, but some are measured at the program level.

Business Knowledge and Skills

Financial Management
The application of basic and complex financial analysis tools to the health care sector
Operations Management
The application of operations management concepts to improve efficiency and effectiveness in the health care sector
Strategic Management
The ability to assess the internal and external environment and develop strategies that improve organizational performance consistent with the mission
Human Resource Management
The ability to recruit, manage, and motivate employees in accordance with legal requirements and optimize performance to meet the strategic goals of the organization
The ability to consolidate data from multiple sources and use analytical techniques to make executive, tactical, and operational decisions in the health care industry

Knowledge of the Health Care Environment

Clinical Professions and Continuum of Care
Knowledge of the clinical and organizational participants in the delivery of health care and their relationships, and the ability to use that knowledge for leadership and management
Legal and Regulatory Environment
The ability to describe the legal and regulatory environment in which health care organizations and managers operate, the implications of that environment for leadership and management, and how to influence that environment
Health Care Economics and Financing
The ability to explain concepts, issues, and practices related to the economics of health care financing in the United States and how those concepts affect organizational and political decision making
Knowledge of governance structures in various health care organizations and the ability to effectively manage within those structures
Health Policy
The ability to track and influence the development of policy at the local, state, and national levels and forecast the influence of policy on organizational performance
Measurement and improvement of organizational performance and quality
The ability to understand and use quantitative and qualitative methods to measure and improve organizational performance, especially as it relates to health care quality
Health Information Systems and Technology
The ability to understand how technologies shape the health care environment, in particular health information systems (administrative and clinical) and use systems for transformation


Strategic communications
Skilled in the arrangement and communication of effective messages in written and oral form, adjustment to media and setting, and adaptation to reader and audience feedback
Motivation and Empowerment of Others
The ability to explain and evaluate leadership styles; work collaboratively with peers in a manner that respects differences in attitudes, motives, and personalities; and motivate self and others in the workplace
Group Participation and Leadership
The ability to lead and participate in a group, manage group meetings, promote group effectiveness, and evaluate group performance
Change Management
The ability to lead organizations through dynamic processes or projects and obtain concurrence among people for change
A commitment to service first that encourages and enables subordinates and coworkers to achieve their full potential


Self Regulation, Self Awareness and Self Confidence
The ability create plans, set goals, and participate in processes in a manner that reflects mastery of impulse, the capacity for introspection, and an appropriate recognition of one’s skills and abilities
Ethics, Honesty and Integrity
Knowledge of and commitment to values, standards and duties that are consistent with the ACHE code of ethics and merits trust from all stakeholders
A Commitment to Lifelong Learning
Commitment to continuous personal development beyond formal classroom learning