While working as a process improvement specialist at Children’s Healthcare of Atlanta (CHOA), Sarah Jones realized a master’s degree would accelerate her upward climb. She enrolled in the M.S. in Health Administration program at Georgia State University’s Robinson College of Business and graduated in June 2016. Three months later, Jones became manager of the organization’s new revenue integrity team, a group that audits charges made by departments across the hospital.
Jones says Robinson equipped her with the soft skills needed to manage her time, prioritize tasks and navigate different personalities. As part of her Operations Management and Quality in Health Care course with Andrew Sumner of the Institute of Health Administration, Jones and several classmates designed an eye clinic from the ground up. In addition to refining the mock clinic’s pricing structure, Jones constantly pivoted as her team proceeded through the project.
“At first we wanted to provide every possible eye service, but the finances pointed to LASIK surgery producing the highest return on investment,” she explains. “We had to change our design and narrow our scope.”
Jones’ adaptability has served her well at CHOA, where she trained hospital staff in Epic’s Revenue Guardian, a system that identifies missed charges and ultimately prevents lost revenue. (The process was handled manually before.)
“I had to work with a lot of new people and essentially point out what they were doing wrong,” Jones says. “I also highlighted how Revenue Guardian would benefit them, and that helped me successfully implement the change.”